CD / DVD • Can the shows be saved as a DVD movie? Yes, InAlbum can produce DVD movie for both NTSC and PAL standard. The DVD movie can be played on TVs using most standar home DVD player.     • Can I create DVD movie with menu? Yes. The menu is customizeable, you can change the photo thumbnail, frame, buttons, caption fonts and colors. Example of DVD menus:       • Can I save more than one show? Yes, you can.     • Why cant I play a DVD / VCD / super VCD (SVCD) using my DVD Player? Check the specification of your DVD player, some brands may not support certain video format, nor certain blank CD type (DVD+R, DVD-R, DVD+RW, DVD-RW, CDR, CDRW).     • Why cant I play DVD / VCD / SVCD using my PC? Each video format requires a CODEC, it has to be properly installed in your PC. For example, to play SVCD, you need to install MPEG2 codec.     • My Interactive CD does not play automatically when inserted into a CD-ROM. Windows 95/98 system sometimes has problem with CD-ROM autorun. When this happens, double click file play.bat inside the CD-ROM to play your show. You can also check this article: http://support.microsoft.com/default.aspx?kbid=330135     • I have other CD / DVD problem. Please take a look into this guide: Troubleshooting CD/DVD problems   Sharing Album Online • How do I share my shows with friends? You can share your show by sending it as an email link to friends or by uploading them to your free InAlbum.com personal website (personal website is only available after you purchased InAlbum). You can also upload it into your own website or server. InAlbum has built in FTP client to transfer your files.     • How long will the show be kept in the InAlbum.com servers? If you are using a trial account, your show will be kept for 5 days. After you purchase InAlbum and upgrade your InAlbum.com account, it will be kept for 15 days. This applies only if you send the show via InAlbum email service. Your uploaded shows into your InAlbum personal website will stay there unless you delete it by yourself.     • InAlbum fails to connect to the internet even though my PC is connected to the internet. Sometimes maintenance is being performed at the InAlbum server. During that time users cannot download or upload anything to the InAlbum website. Please try again after a while. Also check your firewall software (such as Zone Alarm, Black ICE, or Norton Personal Firewall) to not block InAlbum for accessing the internet.     • What is the address of my personal InAlbum.com website? http://www.inalbum.com/ia30/show/your_username If your username is john, then the address is : http://www.inalbum.com/ia30/show/john Note: For previous InAlbum versions: InAlbum 1.x: http://www.inalbum.com/web/your_username InAlbum 2.x: http://www.inalbum.com/show/your_username     • Can I customize my personal InAlbum.com website? Yes, you can change the layout and color, use your own wallpaper and button. Please click here to start customizing your InAlbum personal website.     • An error message appeared when I tried to make my show available online. When I click the Start Upload button, I get a message Username does not exist. Please check your username and password. If you forget your password, type in your username and click on the Forget My Password button. Your password will be emailed to you. If you still have problem, send an email to support@inalbum.com.     • How do I change my account profile? Please click here.     • I lost my password or username, how to retrieve it? Please click here.